|  TO: Renter’s Choice and Great Escapes
FROM: Steve Hoffman
Subject: Fantastic Service
Date: June 9, 2009
To Whom It May Concern:
I would like to write in reference to the excellent service I received from everyone at Renter’s Choice. I had a very unusual situation let’s start from the beginning. First they rented my home in just 2 days for more than we expected. Annie-Marie and her husband John took the time to put together a plan to rent my home fast.
A couple months into renting, my home experienced some water damage. The problem was due to an uncapped pipe, which was the poor workmanship of the builder. The builder said since the house was over two years old they would not cover the damage. Anne-Marie and John came to the rescue. John having been a General Contractor took apart the wall, found the problem and that the builder’s poor construction was the reason for the damage. John took pictures, we sent them to the builder and the builder still refused to repair the damage at their expense.
With the help of Renter’s Choice and their knowledge, the builder changed their mind and repaired the damage at their expense.
After 1 year I decided to move back into the house. When I arrived I noticed a couple smoke detectors needed their battery replaced. I had just driven 14 hours, but with the constant beeping I had to replace the battery. While replacing the last battery I fell off the ladder and fractured my leg in 10 places. Keep in mind I was just moving back and did not know many people. I called Renter’s Choice and they arranged an ambulance to take me to the hospital.
That same day I had an appointment with the cable company for Internet. Anne-Marie had her assistant, Nicole drive to the hospital to get a key for my home and met the Internet installer.
The staff at Renter’s Choice went above and beyond the call of duty. On a scale of 1 to 10 I would give them 100. I understand their business since I have a mortgage and real estate background. You will not find another company where they care so much for their clients. They make you feel like family.
Everyone at Renter’s Choice will go out of their way to take care of you. I normally don’t say this, but I believe they are the best property management team out there today.
If you want to hear it directly from me, please call me at 240.888.5285. I will be proud to give them a great reference.
Sincerely,
Steve Hoffman
Client and friend
Steve Hoffman | |
| We really enjoyed our stay and the villa was perfect. Having all the extras really made a difference and the extra stroller in the villa was really useful.
Lovely quiet location and the play area near to the villa was used most days by us and other kids on the block.
we will recommend!
The Donovan Family Essex UK Chris's South Beach Retreat | |
| We stayed at Chris's South Beach Retreat Jan 2008
There is nothing to improve, this home is excellent. Thanks for the great job you are doing. It's a great place to make vacations in, it feels like home. We enjoyed this experience and we will be back. We have already told some friends to stay here when they are coming to Orlando. Denisee Roman/Andres Roman from PR | |
| Mom & Dad work hard all year and expect nothing but the best for our family vacation! This was the best planned vacation ever. It didn't take all of Mom's energy, and we managed to come home with money in our pocket,and Mom didn't lose her temper once at us kids which made all our lives easier. We had a great time and did everything we wanted and more! You must go on Splash Mountain, tower of terror and at Universal Spiderman and the Hulk rides! Mandy Rose, Gary Indiana | |
| To whom it may concern
Re : Anne-Marie McCormack - Renters Choice Homes/Great Escapes & Assist2Sell
We had purchased our house in Highlands Reserve in 2005 and having tried 3 different property management companies on short term rental lettings, decided in August 2007 that we would rather place on a long term rental. Whilst acknowledging that our income would undoubtedly reduce with a long term rental, we held comfort in the fact that we would have less wear and tear, coupled with a guaranteed income.
We approached Renters Choice Homes purely in response to a newspaper ad, and arranged a meeting with owner/broker Anne-Marie who with many years experience in the Florida real estate industry, was able to answer all our queries and questions with ease. At no time were we placed under any pressure to avail of her services, and her knowledge of the market is indeed first rate. On our agreeing to Anne-Marie managing our property from August 2007, she has gone over and beyond our expectations in terms of service, not limited to sourcing of tenant, references, house furniture clearance, redecoration, deep clean, management, tax and mortgage advice - literally a one stop shop for all information needs.
She has recently introduced an online statement of account allowing tenants access to individual income and expenditure statements. Last but not least, Anne-Marie has a fabulous approach to business, coupled with an incredible sense of humour, making any association with her company a painless and pleasant experience. Well recommended!
Stan & Grace Bontoft
Bahrain
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| We have known Anne-Marie McCormack since March 2003 when we purchased one of our Florida homes from one of her associates. She is very knowledgeable about Florida properties and is a first class property manager. She responds quickly to any potential problems and nips them in the bud. Nothing is too much trouble for her she goes above and beyond for us.
We bought a second home from her in 2005 and she manages all 3 of my homes. I have found her to be very reliable and trustworthy. I would recommended her services to any homeowner who want to business with a company that actually does what they say they will do. If you need a good straight talking realtor or property manager who will send you income checks in a timely manor, and respond to your phone calls and emails promptly. Then, I would recommend that you hire Anne-Marie as your manager. She has never made us false promises just given us results.
Sincerely,
Paul Jenvy
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| Well mostly, we want everyone to know we had so much help from the escape planners. It just took the hassle out of everything. We own our own vacation home in the Panhandle area. We sure wish we had a management company as good as these folks to take care of our home there. "We can hardly wait to come back next year and bring the grandkids with us!" The Haggadone Family Georgia | |
| My wife is usually very shy about being seen in a swimsuit. Thank you thank you and thank you! The private pool was a real plus for us. We sat on the patio dangling our feet in the pool relaxing while the kids splashed around! Everything we could have wanted or needed was provided! We will be back The Wilson Family Barrow in Furness UK | |
| We look forward to coming back and staying with you year after year. Our youngest learnt to swim in the pool and we have many happy memories.
thank you again! The Jones Family Swansea Wales | |
| Well bless your hearts we didn't have to worry about a thing! The home was just as grand as the pictures. Y'all belive in truth in advertising thats for sure. Come stay here with these good folks and y'all not be disapointed! The Singletary Family Alabama | |
| We've stayed in many places but our vacation with you was the best ever. The name Great Escapes really says it all! The Collins Family South Hampton UK | |
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